Effective Date: August 7, 2026
Information We Collect
We may collect personal information that you voluntarily provide, including your name, mailing address, email address, telephone number, and information submitted through our website, contact forms, intake forms, program registrations, or other communications.
How We Use Information
- Respond to questions and requests;
- Provide and coordinate services;
- Communicate about appointments and scheduling;
- Send office, program, or service-related updates;
- Maintain organizational and administrative records; and
- Comply with applicable legal requirements.
Text Messaging and SMS Privacy
When you provide your mobile telephone number and separately agree to receive text messages, The Tree House may send informational messages related to appointment reminders, scheduling and rescheduling, office closures or operational updates, program or service information, and responses to administrative questions.
Mobile telephone numbers, SMS opt-in records, and text-message consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may share limited information with service providers that help us deliver text messages or operate our communications systems. Those providers may use the information only as necessary to provide services on our behalf and not for their own marketing or promotional purposes.
Consent to receive text messages is voluntary and is not a condition of receiving services, treatment, programs, or other assistance from The Tree House.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact The Tree House using the information below.
Information Sharing
The Tree House does not sell personal information. We may disclose information to service providers working on our behalf, when authorized by the individual, or when required or permitted by law.
Information relating to clients and protected health information is handled in accordance with The Tree House’s Notice of Privacy Practices and applicable privacy laws.
Information Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, standard email and text messaging may not be fully secure.
Please do not send confidential, clinical, medical, emergency, or sensitive case information by text message. In an emergency, call 911 or go to the nearest emergency department.
Your Choices
You may ask us to update your contact information or stop certain communications. Text-message recipients may reply STOP to unsubscribe or HELP for assistance.
Contact Us
The Tree House Child Advocacy Center of Montgomery County, MD
7300 Calhoun Place, Suite 700, Rockville, MD 20855
Phone: 240-777-4699
Email: contact@treehousemd.org
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
